Gym & Rise

Information We Collect

a. Information You Provide

When you sign up or use the app, we may collect:

• Name, email address, and phone number
• Gym or trainer business details
• Client/trainee fitness goals, workout plans, and session notes entered by the trainer
• Chat inputs provided to the in-app AI assistant

b. Automatically Collected Information

• Device information (OS version, app version)
• Usage data (feature usage, credit consumption)
• Crash and performance logs (for app stability)

Use of Information

We use your data to:

• Create and manage your account
• Deliver AI-driven fitness business assessments and insights
• Improve app performance and user experience
• Monitor credit usage and billing
• Provide customer support and troubleshoot issues

Account Security

• Accounts are secured with an email address and password; passwords are stored using industry-standard hashing and are never stored in plain text.
• You are responsible for keeping your login credentials confidential.

AI & Data Processing

• Your inputs (text) are processed by AI models to generate assessments and insights.
• Data is used only to provide the requested service.
• AI responses are automated and should be treated as general guidance only — not medical, nutritional, or professional health advice. Consult a qualified professional for medical concerns.

Payments & Credits

• Credits are purchased through our web portal to cover server, database, and AI usage costs.
• Payments are processed securely by our payment provider; we do not store your full payment card details.

Sharing of Information

We may share limited data only with:

• Trusted service providers (e.g., hosting, analytics, AI processing) strictly for app functionality
• Legal authorities, if required by law

Security

• Your data is stored securely using industry-standard safeguards.
• We retain data only as long as necessary to provide services or comply with legal obligations.
• You may request deletion of your account and associated data at any time.

User Controls & Rights

You have the right to:

• Access and update your profile information
• Request deletion of your data
• Stop using the app at any time

Children's Privacy

• Gym & Rise is not intended for users under 18 years of age.
• We do not knowingly collect data from children.

Changes to This Policy

• We may update this Privacy Policy from time to time.
• Any changes will be reflected within the app with an updated "Last updated" date.

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